Question 1

What does the application and leasing process look like?

Accepted Answer

Applying at The Glenn is simple. Browse the available floor plans, select your preferred home, and click Apply Now to begin your online application. Once submitted, the leasing team reviews your application and follows up within 24-72 hours. Upon approval, you sign your lease electronically and pay your move-in costs to secure your home.

Question 2

How long does it take for an application to get approved?

Accepted Answer

Most applications are reviewed within 24-72 hours of submission.

Question 3

What do I need to apply?

Accepted Answer

A valid government-issued photo ID, proof of income, and the application fee.

Question 4

What income is required to qualify?

Accepted Answer

Applicants must have a combined household income of at least 3 times the monthly rent. For example, for a $1,500 apartment, a minimum income of $4,500 per month is required.

Question 5

What is acceptable proof of income?

Accepted Answer

3 most recent pay stubs; most recent 12 months of tax returns (self-employed); an official offer letter on employer letterhead; or bank statements from the last 3 months.

Question 6

What happens if I am approved for an apartment but my roommate is not?

Accepted Answer

The approved applicant may qualify individually if they meet income requirements on their own. Contact the leasing office to discuss options.

Question 7

Do you offer short-term leases?

Accepted Answer

Yes. Short-term leases of 3-11 months are available at a premium monthly rate.

Question 8

What lease terms are available?

Accepted Answer

Flexible lease terms ranging from 3 months to 15 months.

Question 9

Is there a preferred employer program?

Accepted Answer

No, The Glenn does not offer a preferred employer program.

Question 10

What is the notice requirement to terminate my lease?

Accepted Answer

A written notice of at least 60 days is required prior to your move-out date.

Question 11

What is your move-in process?

Accepted Answer

On move-in day you meet the on-site team to pick up keys and review resident orientation documents. All move-in costs must be paid before keys are released. You then complete a move-in inspection via the resident portal within 72 hours.

Question 12

What is your move-out process?

Accepted Answer

Schedule a walkthrough, return all keys, access devices and garage remotes, and return the apartment to its original condition. Deposits are processed within 60 days per state law.

Question 13

Do you require a security deposit?

Accepted Answer

Yes. Security deposits are based on credit screening.

Question 14

Is my security deposit fully refundable?

Accepted Answer

The deposit is refundable minus deductions for damages beyond normal wear and tear, outstanding balances, or cleaning fees. Refunds are processed within 60 days of move-out per applicable state law.

Question 15

Do you require renter's insurance?

Accepted Answer

Yes. All residents must maintain renter's insurance with minimum liability coverage of $100,000, with proof provided prior to or at move-in. Liability waiver and personal contents coverage is also offered through FOXEN.

Question 16

What tour options are there?

Accepted Answer

In-person guided tours with a leasing professional, and virtual tours available online anytime at theglennauburn.com.

Question 17

What times are available for tours?

Accepted Answer

Tours are available during leasing office hours: Monday-Friday 10AM-6PM, Saturday 10AM-5PM, Sunday closed. Walk-ins welcome; scheduling in advance at 334-591-3971 is recommended.

Question 18

What size apartments do you offer?

Accepted Answer

1-bedroom, 2-bedroom and 3-bedroom homes from approximately 651 to 1,975 square feet. Attached and detached garages are also available.

Question 19

What is the difference between your floor plan options?

Accepted Answer

The S floor plan is a 1-bed/1-bath studio-style apartment and includes a washer and dryer. The G-1 floor plan offers 1 bed/1 bath and features a study. Buildings 3, 9 and 12 feature an elevator.

Question 20

Will I be able to see the actual apartment I will be renting?

Accepted Answer

The team will do its best to show your specific unit; unit tours are based on current vacancy.

Question 21

Which floor plans have the best natural light?

Accepted Answer

The A-1 and G-1 floor plans feature large windows in the living room and bedroom that maximize natural light.

Question 22

What is the typical ceiling height of your apartments?

Accepted Answer

9-foot ceilings throughout.

Question 23

Do any floor plans have a den or home office space?

Accepted Answer

Yes. The G-1 floor plan includes a flex space usable as a den or home office.

Question 24

What condition will my apartment be in at move-in?

Accepted Answer

Every home is professionally cleaned and inspected before move-in, with appliances and fixtures in like-new condition.

Question 25

Can I request a specific floor or location?

Accepted Answer

Yes. Preferences such as corner unit, wooded view, pond view or floor level are noted and matched where possible.

Question 26

How long will the apartment I want be available?

Accepted Answer

Availability changes quickly; submitting an application or joining the waitlist as soon as possible is recommended. Applications are good for up to 6 months.

Question 27

What happens if my preferred apartment becomes unavailable?

Accepted Answer

The leasing team will present comparable alternatives matching your preferences for size, floor, view or finishes.

Question 28

What is the lease renewal process?

Accepted Answer

Residents are notified approximately 90-120 days before lease expiration with a renewal offer, followed by an electronic lease renewal to sign.

Question 29

How do I pay rent?

Accepted Answer

Rent is paid securely through the online Resident Portal using debit, credit, or ACH bank transfer.

Question 30

When is rent considered late?

Accepted Answer

Rent is due on the 1st of each month. A late fee applies if rent is not received by the 5th.

Question 31

What other fees am I responsible for?

Accepted Answer

In addition to monthly rent: water/sewer charges billed on usage, amenity fees where applicable, pet fees/rent where applicable, the Smart Bundle (Valet Living service, 1 GB WiFi and pest control) and Renter's Tax of 1.5% of rent.

Question 32

Can I break my lease?

Accepted Answer

Early termination is possible with 60 days' written notice and an early termination fee of 1 month's rent.

Question 33

When and how should I set up my utilities?

Accepted Answer

Set up utilities at least 1 week before move-in. Electricity: Alabama Power or Opelika Power. Water/sewer: community-billed. Gas: not applicable. Internet: community-billed, included with the Smart Bundle.

Question 34

Is the community wired for high-speed internet?

Accepted Answer

Yes. Internet is included as part of the community Smart Bundle.

Question 35

Who are the internet providers?

Accepted Answer

AT&T is the preferred/exclusive provider, offering speeds up to 1 GB.

Question 36

Is Wi-Fi available in common areas?

Accepted Answer

Yes. Complimentary Wi-Fi is available in the clubhouse, fitness center and pool area.

Question 37

Who do I set up electricity with?

Accepted Answer

Alabama Power (800-245-2244) or Opelika Power (334-705-5170), based on your location on the property.

Question 38

Is maintenance offered?

Accepted Answer

Yes. Standard maintenance runs Monday-Friday 8AM-5PM; emergency maintenance is available 24/7.

Question 39

How do I submit a maintenance or service request?

Accepted Answer

Through the Resident Portal or by calling 334-591-3971. For emergencies, call 334-591-3971 and choose option 2.

Question 40

How long does the average maintenance request take?

Accepted Answer

Standard requests are typically completed within 1-3 business days; emergencies are prioritized.

Question 41

Do you offer furnished or corporate apartments?

Accepted Answer

Yes. Furnished options are available on select C-3 floor plans.

Question 42

Do your apartments have in-home laundry?

Accepted Answer

Yes. All apartment homes include washer/dryer connections; S floor plans feature a stackable front-loading washer and dryer.

Question 43

What finishes and appliances come standard?

Accepted Answer

Stainless steel refrigerator, range, dishwasher and microwave; quartz countertops; vinyl wood-style plank flooring in living areas; subway tile backsplash and soft-close cabinetry.

Question 44

Do apartments have patios or balconies?

Accepted Answer

Yes. All apartments include a private patio or balcony.

Question 45

Can I have a grill on my patio or balcony?

Accepted Answer

No. Per fire safety regulations, open-flame, charcoal and electric grills are not permitted on patios or balconies. Community grilling stations are available at the pool pavilion.

Question 46

Can I sublet my apartment or put it on Airbnb?

Accepted Answer

No. Subletting and short-term rental platforms such as Airbnb or VRBO are not permitted per the lease agreement.

Question 47

Can I paint my walls?

Accepted Answer

No. For touch-ups, contact the leasing office for original paint colors.

Question 48

Can I hang shelves, curtains and posters?

Accepted Answer

Yes. Standard hanging using nails or small anchors is permitted. Damage beyond normal wear and tear or larger than a quarter may result in security deposit deductions.

Question 49

Are there USB outlets and modern electrical setups?

Accepted Answer

Yes. Homes feature USB charging outlets in select locations.

Question 50

What happens if something breaks in my apartment?

Accepted Answer

Submit a maintenance request through the Resident Portal; the team addresses requests within 1-3 business days. For urgent issues call immediately.

Question 51

What amenities does the community offer?

Accepted Answer

The Glenn is a luxury gated community with EV fast chargers, a 24-hour fitness center, clubhouse, resort-style pool with fire pit, pool cabanas, dog park, pet spa, walking trails, controlled access gates, attached and detached garages, grilling stations, a car wash, a Parcel Pending package room, a mail kiosk and two ponds.

Question 52

What are the rules for the clubhouse amenities?

Accepted Answer

Amenity areas are for residents and approved guests only: no glass in pool areas, 2 accompanied guests per apartment, clean up after pets, and observe quiet hours (Mon-Thu 10PM-6AM, Fri-Sat 11PM-6AM).

Question 53

What are the clubhouse hours?

Accepted Answer

The clubhouse and fitness center are open 24/7 with key fob access.

Question 54

Can I reserve the clubhouse for a private event?

Accepted Answer

Yes, with a reservation fee for up to 4 hours. Book at 334-591-3971 or theglenn@liverangewater.com; availability is first-come, first-served.

Question 55

What are the pool hours?

Accepted Answer

The pool is open 7 days a week from 10:00 AM to 10:00 PM, year-round, weather permitting.

Question 56

Do you have outdoor spaces or green areas?

Accepted Answer

Yes: landscaped walking trails, 2 ponds with park benches, 2 dog parks, picnic areas with grills and a community green space.

Question 57

Do you have elevators?

Accepted Answer

Yes. Buildings 3, 9 and 12 feature elevator access to all floors.

Question 58

What is the parking like?

Accepted Answer

Parking is first come, first served at each building with no decals required. Attached and detached garages are available for rent, and overflow parking is available throughout the community.

Question 59

Do you offer reserved parking?

Accepted Answer

Only residents who rent a garage have private parking.

Question 60

Does the community offer on-site recycling?

Accepted Answer

No, on-site recycling is not offered.

Question 61

Where do I take my trash?

Accepted Answer

Valet trash is collected at your door Sunday-Thursday; bins out by 7PM and returned inside by 9AM. A community trash compactor handles additional household trash; bulk items are not accepted.

Question 62

Where do my packages get delivered?

Accepted Answer

Packages are delivered to the Parcel Pending room inside the clubhouse, with text or email notification. Packages are not delivered to front doors.

Question 63

Are there additional storage options?

Accepted Answer

Yes. Storage units are available for a monthly fee.

Question 64

Is there somewhere to keep my bicycle secured?

Accepted Answer

Renting an attached or detached garage is the ideal secure bicycle storage.

Good questions, honest answers.